Want to speak with a retirement counselor, get directions to the KPPA office, or explore career opportunities with the Kentucky Public Pensions Authority? You've come to the right place.
Hours of Operation
Monday through Friday, 8:00 a.m. to 4:30 p.m. Eastern time. Our offices are closed on state holidays.
Self Service
You can upload your required documents online, and much more, by signing in to Self Service. Follow these steps to submit birth certificates, driver's licenses, marriage certificates, and other retirement documents:
- Go to myretirement.ky.gov and log in to your Self Service account.
- Click Upload Documents under Services.
- Click Upload Document.
Speak with a Retirement Counselor Over the Telephone
Telephone: 502-696-8800 (Main Office)
Toll Free: 1-800-928-4646
Persons with hearing and speech impairments can contact KPPA by using the Kentucky Relay Service, a toll-free telecommunication device for the deaf (TDD). For voice to TDD, call 800-648-6057. For TDD to voice, call 800-648-6056.
Fax: 502-696-8822
Many members want to speak directly to benefits counselors concerning their retirement options. Call Back Assist can help make your life easier by simply reducing your wait time on hold. A counselor will call you back and you won't lose your spot in line.
How are calls answered?
On any given day, approximately 23 highly-trained KPPA retirement counselors answer calls from 8 a.m. to 4:30 p.m. Eastern time in our call center.
What can I do to reduce my wait time?
KPPA experiences our heaviest call volume on Mondays. Placing your call on another day of the week, if possible, may result in your call being addressed more quickly. To help address this issue, KPPA has implemented a "Call Back Assist" feature that allows you to leave your contact information on a recorded message, and a KPPA counselor will call you back. Calls are returned in the order in which they are received, so you don't have to hold to speak with a live counselor. We encourage members to select this option when offered. Members who have utilized this feature have told us they are very happy with the time-saving results.
Phone Survey
KPPA will be conducting a random phone survey designed to help us improve our services and better support your needs.
What to Expect:
- Your Feedback is Making a Difference: Most callers now have the opportunity to complete a brief survey after speaking with a KPPA counselor. Just stay on the line after your counselor disconnects to share your experience.
-
Notification During Call: If selected, you will hear an automated message during your call inviting you to participate.
Your feedback is valuable, and we appreciate you taking the time to share your insights.
Email KPPA
Employers: Visit the Employer Contacts page
Vendors: support@kyret.ky.gov
If you are a Member, you can email questions or suggestions to KPPA using the contact form below.
Please do not include any sensitive information, such as your Social Security number, in any email correspondence. If your request requires that you give us confidential information, call our office at 502-696-8800 or 1-800-928-4646.
If you are a Member and want to send documents to KPPA, the best way is to upload them directly to your account in Self Service. If you are unable to use Self Service to submit your documents, you can fax them to (502) 696-8822, or mail them to:
Kentucky Public Pensions Authority
1260 Louisville Road
Frankfort, KY 40601
You can also deliver your documents in person to KPPA by visiting our main lobby at that same address.
If you have documents that must be submitted by email, please use our Secure Email Portal, which is designed to protect confidential information. Using the Portal, send the documents to: kppa.mail@kyret.ky.gov.
The Secure Email Portal can be accessed here:
Secure Email Portal
The portal uses strong encryption to safeguard the confidentiality of email communications and greatly reduces the risk of costly disclosures that could put our members at risk of identity theft and other fraudulent activity. We strongly encourage all members to use the Secure Email Portal when sending confidential information or attachments via electronic mail.
The
Secure Email Portal User Manual outlines clear, step-by-step instructions for accessing and using the portal. You should find the portal to be simple and easy to use; however, if you have additional questions or need support please contact KPPA in one of the following ways: